Home emergency service

If there is a home emergency call 1300 727 457 (24/7 everyday of the year).

Cubbi Landlords and tenants receive a free ongoing home emergency policy from Mapfre as part of using Cubbi.

This is like road side assistance for your car but but instead for your home.

Key Points

  • When there is a home emergency, either the tenant or landlord can call 1300 727 457 (24/7 everyday of the year). See How to make a claim document.
  • Each property receives 4 free call outs per year up to the value of $300 each. For a total of $1200 per year. 
  • If the repair is over $300 the landlord will be phoned to approve any costs. 
  • In most cases the emergency can be fixed within the $300 coverage.
  • In summary, the Home Emergency product covers:

Plumbing & Drainage

  • Burst or leaking pipe inside the house
  • Blockage in the toilet, pipes or drains
  • Burst tap or showerhead


  • Complete power failure
  • Broken primary heating and/or cooling system

Hot Water System

  • Broken or burst primary hot water system


  • Damage to external doors, locks and windows that render your property insecure
  • Locked out of your home


Policy Document

How to make a claim