How to request maintenance?

To request maintenance for general or urgent repairs, log on to Cubbi and send a request. Maintenance requests are sent immediately to the owner or person managing the property.

1. Navigate to the 'Maintenance' page on your Dashboard by clicking on your tenancy (quick tip: make sure you're on the 'Tenant Dashboard')

2. Click on 'New Request' and complete the request form. You will be asked to describe the maintenance request and upload a photo or short video.  

TIP Provide as much information as you possibly can including multiple photos or even a short video to ensure the right tradesperson can be sent out to resolve the problem as quickly as possible. Delays in resolving issues often occur because the problem was unable to be identified upfront resulting in the wrong trade getting sent to the job.