Payments made outside of Cubbi

If a renter pays rent to an owner outside of Cubbi (eg directly into their bank account), there is no option for the owner to record a rent transaction within their dashboard.

We highly discourage payments being made directly to owners outside of Cubbi because the rent records will not be correct and therefore lead to confusion and frustration for both owner and tenant. In addition, if the tenant is on Direct Debit payments, this will cause the rent to be debited when it may have already been paid.

If rent is paid to the owner outside of Cubbi, the owner will need to transfer the amount they received from the tenant to Cubbi via BPAY or NPP (PayID), the funds will subsequently be paid back into the owners bank account less the Cubbi Service Fee.

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For Owners:


if paying via BPAY:

BPAY biller code: 800011

Reference: #How-to-get-the-Reference-number-DCX_0

Description: #How-to-get-the-Reference-number-DCX_0

Processing time: 1 business day


if paying via NPP (PayID):

NPP PayID: payments@cubbi.com.au

Reference: #How-to-get-the-Reference-number-DCX_0

Description: #How-to-get-the-Reference-number-DCX_0

Processing time: 30 seconds

Do not enter any other details in the description or reference fields (enter the above reference number only otherwise it will get automatically refunded back into your account)

​We recommend NPP (PayID) because you will see the funds back in your account (less the Service Fee) within 60 seconds.


Alternatively, we can manually record the payment in Cubbi for you however this will incur an additional 1% manual handling fee to record the transaction (on top of the normal Cubbi Service Fee). If you want to take up this alternative please email hello@cubbi.com.au with the the amount received and date received for each payment/transaction.



For owners:

How to get the Reference number

  1. Log into your Cubbi dashboard here.
  2. Click into the Active tenancy (for who paid the rent to you)
  3. Click on the 'Payments Due' page
  4. Click the 'Payment Options' below (see screenshot)

You will notice the Reference number is the same for both BPAY or NPP (PayID).



FAQs

Can I simply enter this transaction from within my Cubbi dashboard?

No. You are unable to manually enter a rent payment received outside of Cubbi from within your dashboard.

Just for clarity: When manually entering an Income or Expense transaction (from the $ Transactions page) there is an 'Offline Rent' option however this will not work. An Offline Rent transaction does NOT count towards the rent periods. If you have done this already, you should delete the Offline Rent transaction otherwise your reports will be accurate.