Current issues
All existing major technical issues affecting large numbers of users will be listed on this page. Keep checking this page for updates or contact us.
Updated: 2pm Saturday 1st June 2024
PayID and PayTo payments - Resolved
The issue has now been resolved. Renters are now able to make PayID and PayTo payments.
Previous update: 1:20pm Saturday 1st June 2024
No news yet. We have had further communication with our payment provider however we do not have a resolution yet. We are optimistic of resolving this today (Saturday) but cannot confirm.
Previous update: 11:55am Saturday 1st June 2024
We are urgently investigating an issue with renters being able make PayID/PayTo payments into Cubbi. As of today (Saturday 1 June 2024), when a renter tries to make a payment an error is showing 'Cubbi Account Closed’. We are currently working with our payment provider to resolve this ASAP.
This error appears to be effecting PayID and PayTo payments only however we are still investigating.
Historic issues will be deleted from this page.
Keep checking this page for updates or contact us.