Late rent notifications
If the rent is not paid in full as per the lease agreement, late notifications will be sent.
Late rent notifications over Christmas
Due to the high number of public holidays and weekends over the Christmas and New Year period, some rent payments take longer than usual to reach Cubbi. This is most common for BPAY payments and some longer term renters who are still on the older Direct Debit system, as those payments are not processed by banks on public holidays.
To avoid unnecessary or confusing reminders during this time, automated late rent notifications for renters who are 1 to 5 days late will be turned off from Wednesday 24 December 2025 to Monday 5 January 2026.
This does not affect rent obligations, rent collection, owner payouts, reporting, or arrears tracking.
Automated notifications will resume as normal from Monday 5 January 2026.
This does not include late invoices (water etc).
1 day late (the day after rent was due and not paid in full)
- SMS notification to the tenant
2 days late
Grace period. No late rent notifications are sent to allow for additional bank processing.
3 days late
Grace period. No late rent notifications are sent to allow for additional bank processing.
4 days late
- SMS notification to the tenant
The tenant will then continue to be sent an SMS notification every day following until rent is paid up to date.
Formal Action notifications will also be sent to advise Cubbi Owners on legal action recommendations based on state-specific legislation for non-payment of rent.
Please note: Late rent notifications do not get sent out after the tenancy has ended (even if the renters are still behind). This means they need to be followed up manually or claim the balance owing from the bond.