Onboarding a Tenant You Found Outside of Cubbi

If you've already found a tenant outside of Cubbi and they haven’t applied through our system, you can still onboard them seamlessly. This process skips advertising, applications, and screening, allowing you to go straight to setting up the lease.


How It Works

Once you invite your tenant to Cubbi, a lease will be created for you to sign first, followed by your new tenant. As part of the move-in process, their first rent and bond payment will be due.


Steps to Onboard Your Tenant

  1. Log in to Cubbi here
  2. Add your property (If the property is already in your dashboard, select New Tenants)

  3. Select New Tenants

  4. Select Skip Advertising



Information You'll Need

Before you begin, ensure you have the following details ready:

  • Lease terms (rent amount, lease length, and move-in date) – It’s best to agree on these terms with your tenant beforehand to avoid surprises.
  • Tenant’s details.

Once you’ve completed the tenant invitation, they will receive an email to set up their Cubbi account. After they complete the setup, you’ll receive an email prompting you to review and sign the lease agreement.


Made a Mistake? Here’s What to Do

There are a few areas where mistakes can happen:

  • Incorrect Tenant Invitation – If you need to correct a tenant invite, simply withdraw the pending invite and start again: How to withdraw a tenant invite.
  • Pending Lease Edits – Once a lease has been signed by the owner, it cannot be edited. You’ll need to withdraw and recreate the lease: How to edit or withdraw the lease.
  • Signed & Activated Lease – If the lease has already been signed and the tenancy is activated, send us a message (hello@cubbi.com.au), and we’ll be happy to assist.