Failed Payments

When a payment fails the owner and tenant will both receive an automatic email and SMS of the failed payment. Cubbi will automatically retry the payment after 24 hours if the payment fails. For example, if the payment failed at 2pm on Tuesday the payment would be retried on Wednesday at 2pm.

The tenant can only push the auto retry payment out 1 business day without owner approval.

This process will continue to loop until:

When a payment has been retried the tenant will receive a notification.
Please note direct debit payments can take 
up to 3 business days to clear. 
All Payments are only transacted on Business Days.

For more information about what Cubbi does if a tenant falls behind in rent go here.