Failed Payments
When a payment fails the owner and tenant will both receive an automatic email and SMS of the failed payment. Cubbi will automatically retry the payment after 24 hours if the payment fails. For example, if the payment failed at 2pm on Tuesday the payment would be retried on Wednesday at 2pm.
The tenant can only push the auto retry payment out 1 business day without owner approval.
This process will continue to loop until:
- The payment is successful or;
- The owner or tenant stops the auto retry or;
- A payment plan is signed by owner and tenant or;
- The payment has failed 10 times
When a payment has been retried the tenant will receive a notification.
From April 2024, AutoPay payments are processed via PayTo, enabling real-time payments (30 seconds). Renters who set up AutoPay before April 2024 will continue with the traditional direct debit method (3 business days) until they update their payment method.
For more information about what Cubbi does if a tenant falls behind in rent go here.