Home Emergency Service

Update: This Home Emergency service that we provide as part of using Cubbi ends Friday the 14th September 2018 at midnight, this is due to our supplier discontinuing the product completely from their business. More info


If there is a home emergency call 1300 727 457 (24/7 every day of the year).

Cubbi Landlords and tenants receive a free ongoing home emergency policy from Mapfre as part of using Cubbi. 
This is like roadside assistance for your car but instead for your home.

Key Points

  • When there is a home emergency, either the tenant or landlord can call 1300 727 457 (24/7 everyday of the year). See How to make a claim document.
  • Each property receives 4 free call outs per year up to the value of $300 each. For a total of $1200 per year.
  • If the repair is over $300 the landlord will be phoned to approve any costs.
  • In most cases the emergency can be fixed within the $300 coverage.
  • In summary, the Home Emergency product covers:

Plumbing & Drainage

  • Burst or leaking pipe inside the house
  • Blockage in the toilet, pipes or drains
  • Burst tap or showerhead


  • Complete power failure
  • Broken primary heating and/or cooling system

Hot Water System

  • Broken or burst primary hot water system


  • Damage to external doors, locks and windows that render your property insecure
  • Locked out of your home