How to make a claim - Home Emergency

Update: This Home Emergency service that we provide as part of using Cubbi ends Friday the 14th September 2018 at midnight, this is due to our supplier discontinuing the product completely from their business. More info

----------------------------------------------------------------------------------------

As a  Home Emergency Assistance member (Cubbi Landlord), you can request an emergency repair at any time.

Simply contact Mapfre on  1800 144 499 as soon as you are aware of the emergency.

Lines are open 24/7, every day of the year.

Don’t forget to have your Home Emergency Assistance membership number on hand (e.g. CUB46), you will find it on the Policy Certificate that was emailed to you.

Making a Home Emergency Assistance request

When you call us (Mapfre) with your home emergency, here’s what happens:

  1. We take a few moments to validate your membership and ensure your emergency is covered.
  2. We will immediately organise for the tradesperson to arrive at your property as quickly as possible. For all emergencies, our trades team will aim to be there within 1 hour, but they will call you to confirm a time.
  3. An approved and qualified tradesman will then arrive at your property and assess the emergency. If the emergency is covered by your membership and is under the $300 worth of cover then we will fix the problem immediately and you won’t have to pay a thing.
  4. If the repairs are likely to exceed the maximum cover amount as per the policy, then you’ll need to pay the amount above the $300 only for the work to be carried out. For most instances, you can expect that we will be able to repair your emergency with the cover limit. However, for example, if the cost to repair the emergency is $400 then you will only be charged $100. Our customer service representative will discuss this with you at this time if this unlikely scenario. Learn more in the FAQ’s.
  5. Our tradesman always aim to repair the emergency, ensuring your home is safe and secure. If a permanent repair is not possible, the tradesman will always carry out a make-safe repair.

Got a claims question? Contact us on 1800 144 499 or email  assistance.he@mapfre.com