How to cancel AutoPay
For Tenants:
Tenants can cancel AutoPay on Cubbi, which means no further rent payment will be deducted from their account.
Previously called 'Direct Debit', we believe 'AutoPay' more accurately reflects the process of automatically debiting rent from the renter's bank account when it's due. This change also coincides with the release of PayTo. From April 2024, AutoPay payments are processed via PayTo, enabling real-time payments (30 seconds). Renters who set up AutoPay before April 2024 will continue with the traditional direct debit method (3 business days) until they update their payment method.
As a tenant you can cancel AutoPay so you can pay rent via other payment options. In this article we show you how to cancel AutoPay. Please note, the owner cannot cancel AutoPay on your behalf.
How to cancel AutoPay
- 1
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Log on to Cubbi
Navigate to the AutoPa page on your Cubbi Dashboard, where you will find your current AutoPay schedule.
- 2
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Click 'Cancel AutoPay'
Follow the prompt to confirm the change. No further rent payments will be deducted from your account.
Please note, existing payments awaiting clearance cannot be stopped.
At anytime the tenant can turn back on AutoPay from the same page on your Cubbi Dashboard.
If AutoPay is set to 'always on'
Tenants are unable to cancel AutoPay if the payment terms are set to AutoPay 'always on'. You can send the Owner a request to cancel AutoPay 'aways on' as shown below. If the Owner approves the request, you will be sent an email notification to cancel AutoPay (actionable by following step 2 above).
Please note the Owner is not obliged to approve this request. Learn more.