How to check Direct Debit payment status

You will find a full list of all payments on your Cubbi dashboard under the 'Transactions' tab showing the current status of each Direct Debit payment.


Statuses are shown for all direct debit payments, for rent and other one-off charges to your tenant.

All statuses are updated and displayed in real time. This is the single source of truth.

Payments made via BPAY or Instant Bank Transfer (NPP) are received by Cubbi as soon as they reach the platform wallet. No status is required.


From March 13, 2019

Direct Debit Payment Statuses

Payment initiated - Cubbi has sent the 'order' to the tenant's bank for the direct debit.
Payment awaiting clearance - this is the bank processing period. The bank takes up to 3 business days to mark a payment as cleared or failed.
Payment cleared - the bank has marked the payment as cleared and it has arrived at our payment platform. Rent or other bill is now classified as Paid.
Payment failed - The bank has failed the payment due to insufficient funds or incorrect bank account details. Payments are retried after one full business day.


Before March 13, 2019

What do the payment statuses mean?

Payment initiated - Cubbi has sent the 'order' to the tenant's bank for the direct debit.
Payment awaiting clearance - this is the bank processing period. The bank takes up to 3 business days to mark a payment as cleared or failed.
Payment cleared - the bank has marked the payment as cleared and it has arrived at our payment platform.
Payment deposited - the bank has marked the payment as cleared and is held in trust. Only applies to the first rent payment prior to the tenant moving in.
Payment transferring - Our partner payment platform have dispatched the payment to the owner. This takes the usual bank transfer time of 1-2 days to arrive.
Payment completed - Once the funds should have reached your account, the payment is marked as completed.
Payment failed - The bank has failed the payment due to insufficient funds or incorrect bank account details. Payments are retried after one full business day.