How to set up a Direct Debit schedule

For Renters:

Renters can set up a Direct Debit schedule to pay rent at the start of using Cubbi or anytime afterwards.

This article covers:

  1. How to set up Direct Debit at the start of using Cubbi
  2. How to set up Direct Debit during the tenancy

Please note, the amount and frequency of the Direct Debit schedule is always based on the rent payment terms of the lease. The Manager is not able to set up a Direct Debit on behalf of the renter. However, the rent payment terms of the lease may require the Renter to set up a Direct Debit. Learn more.

How to set up a Direct Debit at the start of using Cubbi

This is straightforward, the renter will be sent an email to get set up on Cubbi, this is where the renter can choose to set up Direct Debit - simply, follow the prompts.

How to set up Direct Debit during the tenancy

1

Log on to Cubbi

Navigate to the Direct Debit page and choose 'Set Up Direct Debit'.

2

Select when the Direct Debit is to be deducted

The default number of days is set to deduct 5 days prior to the rent due date to allow for the Direct Debit processing time and ensure the rent is paid on-time.

3

Add your bank account

Enter your bank details where you would like Direct Debits to be paid from. You can update your bank account on your Cubbi Dashboard. You will need to verify your bank account - further information here. 

Word of caution - most banks don’t allow you to set up a direct debit from a high-interest savings account. Please check with your bank before using a savings account. If you do happen to use a bank account that does not allow Direct Debits, the payment will fail and delay your rent payment.

4

Done!

Direct Debit is now set up to pay your rent.

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